Resolve tickets faster.
Build your knowledge base.
Record answers with annotation, build a reusable FAQ library, and embed video pages directly in your help docs.
TechCorp Support
API & Integrations Dashboard
How to configure API webhooks
3:42
Transcript
0:00Open the integrations dashboard...
0:28Click "Add Webhook" and paste...
1:15Select the events you want to...
Key Steps
Open dashboard
Add webhook
Select events
The old way vs. the Capture Sweet way
Without Capture Sweet
- ✗Type out long email explanations for every ticket
- ✗Screenshots with arrows that get misunderstood
- ✗Same question answered differently by each agent
- ✗No way to track if the answer actually helped
With Capture Sweet
- ✓Record once, reuse the answer for every future ticket
- ✓Video with annotation shows exactly what to do
- ✓Consistent answers — every agent shares the same video
- ✓Track views and see which videos reduce repeat tickets
How support teams use Capture Sweet
Record resolutions
Show the fix, don't just describe it. Annotate and blur PII before sharing.
Build an FAQ library
Every recording becomes a searchable, reusable resource. Tag and organize by topic or product area.
Embed anywhere
Drop video pages into help docs — Zendesk, Intercom, Notion — works everywhere.
Track what helps
See which videos reduce repeat tickets. Per-video analytics: views, watch time, and engagement.
From ticket to knowledge base in minutes
Customer files a ticket
A customer reports an issue through your support tool of choice.
Agent records the answer
Record a quick walkthrough with annotation showing the exact steps to resolve the problem.
Video page auto-generates
Transcript, chapters, and screenshots are created automatically from the recording.
Embed in help docs
Drop the video page into your knowledge base. Next customer self-serves.
Works with your support stack
Capture Sweet integrates with the tools your support team already uses — embed video pages anywhere your customers look for help.
Zendesk
Embed video pages directly in Zendesk tickets and help center articles. Agents paste a link, customers see the resolution inline.
Intercom
Share video page links in Intercom conversations and articles. Rich previews show automatically in the chat window.
Freshdesk
Attach video resolutions to Freshdesk tickets and knowledge base articles. Link or embed — both work seamlessly.
Notion
Embed video pages in your Notion wiki or internal docs. Teams and customers find answers without leaving Notion.
Slack
Share video page links in Slack channels. Rich unfurls show the thumbnail, title, and duration instantly.
No viewer accounts required. No login walls.
Your customers click a link and immediately see the video. No sign-up, no password, no friction. Just the help they need, instantly.
What makes this different from Loom
| Feature | Capture Sweet | Loom |
|---|---|---|
| Searchable transcript | All plans | Paid only |
| Embed in help docs | Yes, any page | Limited |
| Custom branding | Your brand, not ours | Loom branded |
| Per-seat pricing | No, flat rate | $24/seat/mo |