Resolve tickets faster.
Build a knowledge base automatically.
Record visual resolutions, share them without login walls, and turn every answer into a reusable resource.
How support teams use Capture Sweet
Record resolutions
Show customers exactly how to fix their issue with a quick screen recording — no more walls of text.
Build FAQ library
Every resolution video becomes a reusable knowledge base article. Answer once, help thousands.
Embed anywhere
Drop video pages into your help center, docs, Notion, or any website with a simple embed or link.
Track what helps
See which videos get watched, which get skipped, and which actually resolve issues.
From ticket to knowledge base in minutes
Customer opens ticket
A customer reports an issue through your support tool of choice.
Agent records a fix
Record a quick walkthrough showing the exact steps to resolve the problem.
Share the video page
Send a branded video page link — no login required for the customer.
Save to knowledge base
Tag and organize the video so future agents and customers can find it instantly.
No viewer accounts required. No login walls.
Your customers click a link and immediately see the video. No sign-up, no password, no friction. Just the help they need, instantly.